Tech FAQ

These tech tips may help if you are having browser compatibility issues.

Q. I’ve logged into my account. How do I get started?

A. To begin the class, start at the “HOME” screen after you have logged in.

Q. I’m not hearing audio for the class.

A. To start audio for the class, just click anywhere on the first screen.

Q. The browser is not loading the course right away. What should I do?

A. Safari Users: Follow these steps:

1. Click open Safari and choose “Preferences”.
2. Go to the “Privacy” tab.
3. In the “Cookies and website data” section, uncheck the box to “Block all cookies.”
4. You may need to close and open your browser again.

Q. Why is there a blank page when I try to start the class?

A. The course requires the use of “cookies.” To interact with the course, you must configure your browser to accept third-party cookies. Most browsers accept them by default. If your browser doesn’t (i.e., Safari) or you’ve already disabled third-party cookies from your settings, you have to enable them immediately for SCORM content to load properly.

Here’s how to enable third-party cookies in popular browsers:

Google Chrome

1. Click the menu symbol and choose “Settings.”
2. In the “Privacy and security” section, click “Cookies and other site data.”
3. Make sure you “Allow all cookies.”

Safari (Mac)

1. Click Safari and choose “Preferences.”
2. Go to the “Privacy” tab.
3. In the “Cookies and website data” section, uncheck “Block all cookies.”
4. In the “Website tracking” section, uncheck the box next to “Prevent cross-site tracking.”

Mozilla Firefox

1. Click the menu symbol and choose “Options.”
2. Go to the “Privacy and Security” tab.
3. In the “History” section, choose “Use custom settings for history” from the Firefox will drop-down list.
4. In the “Cookies and Site Data” section, check “Accept cookies and site data from websites.”
5. From the “Accept third-party cookies” and site data drop-down list, choose “Always.”

Microsoft Edge

1. Click the menu symbol and choose “Settings.”
2. In the “Advanced settings” section, click “View advanced settings.”
3. From the “Cookies” drop-down list, choose “Don’t block cookies.”

Internet Explorer

1. Click the gear symbol and choose “Internet Options.”
2. Go to the “Privacy” tab.
3. Click “Advanced.”
4. On the “Advanced Privacy Settings” dialog box, check “Override automatic cookie handling.”
5. On the “First-party Cookies” section, check “Accept.”
6. On the “Third-party Cookies” section, check “Accept.”
7. Check “Always allow session cookies.”
8. Click “Ok.”
9. Click “Ok” again and restart the browser.